Refund and Cancellation Policy

Last Updated: 2024/12/27

All purchases on Aylite.com are final. Refunds will only be issued under the following circumstances:

• Technical Error: A technical error prevented the delivery of purchased Crowns.
• Duplicate Purchase: Duplicate purchases were made due to a system error.

Refunds will not be provided in the following cases:

• The Crowns have already been used.
• The user changes their mind after a successful transaction.

Cancellation Policy

As a digital service, once a transaction is completed, it cannot be canceled. By purchasing Crowns, you agree to waive your right to cancellation if the service is delivered as described.

Refund Process

If your refund request is approved, the amount will be returned to the original payment method (current account or card) used during the transaction. Refunds will typically be processed within 30 (thirty) days, depending on the Bank that issued the card or account.

If you encounter any issues or delays with refunds, we encourage you to contact our Customer Service team for further assistance.

How to Request a Refund

If you believe you are eligible for a refund, please contact our Customer Service team at support@aylite.com with the following details:

1. Reason for Refund Request: Explain why you are requesting the refund (e.g., technical error, duplicate purchase).
2. Identifying Information: Provide details such as your account username, email address, transaction number, or order number to help us locate your purchase.
3. Additional Information: Include any other details our Customer Service team may need to process your request efficiently.

Our team will review your request and respond promptly to ensure a smooth resolution.

Payment Processor Policy

Payments on Aylite.com are securely processed via Stripe. Refunds will also be issued via Stripe to the original payment method. Processing times for refunds may vary depending on Stripe's policies and your Bank.

For any questions or concerns about this Refund Policy, please contact us at support@aylite.com.